Insights
Nobi Insights · Pegasus Senior Living · Town Village Crossing
Community review report · Sep 2025 – Aug 2026

Town Village Crossing.

What 19 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Pegasus Senior Living · Retirement community · 215 units · 1250 W Pioneer Pkwy, Arlington, TX 76013
4.8
Google rating
153 reviews all-time
19
reviews, 12 months
4.79★ average · portfolio 4.54★
90%
positive reviews
portfolio 87%
10%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
100%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★2Sep2Oct4Nov3DecJan1Feb2Mar1AprMay2Jun1Jul1Aug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Town Village Crossing (this community) 4.819 10%00
Bethesda Gardens Assisted Living Arlington
Arlington, TX · Bethesda Senior Living Communities
0.2 mi 4.715 15% 00
Meadow View Assisted Living
Arlington, TX · Southwest Longterm Care
0.6 mi 3.15 75% 00
Colonial Oaks at Arlington
Arlington, TX · Chancelor Health Care
1.1 mi 4.62 50% 10
Morada Pantego
Pantego, TX · Morada Senior Living
1.9 mi 4.413 18% 00
Texas Masonic Retirement Community
Arlington, TX · Mason Homes
2.3 mi 4.730 13% 00
TX average (934 communities with reviews) 4.413.5 per community 9% 3.0% of reviews 0.82 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Building & amenities10% vs 2%Cleanliness10% vs 3%Safety & falls10% vs 4%Communication10% vs 4%Food & dining0% vs 2%Activities0% vs 1%Management0% vs 5%Staff attitude0% vs 4%Admissions & sales0% vs 1%

Share of reviews with a negative mention — Safety & falls 10.0% vs 3.6% norm.

Most praised
beautiful community with amenities and activitiesstaff friendly, spotless, residents enjoying themselvesvery clean, pleasant, satisfied residentsexceptional staff, flawless facilitiesdelicious food, friendly staffbeautiful facility, excellent staff, great foodthorough, very impressed with propertyalways clean, all staff helpful

Strongest themes: Staff attitude (7), Activities (3), Building & amenities (3), Cleanliness (3).

Most criticised
bedbugs, roaches, poor housekeeping
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

In their own words.

“The community is beautiful, has a ton of amenities and daily activities for their residents- the engagement they have here is truly what makes this community stand out. The staff that work here are all kind and welcoming, and located right in the heart of Arlington.”

★★★★★ · 2026-08-13 · source

“We had a nice visit today with my former neighbor of 42 yrs. Her little apt.was very nice & all the staff members were friendly & accommodating. The entire place was spotless & all the tenants seemed to be enjoying themselves.”

★★★★★ · 2026-06-03 · source

No negative reviews with text.

Who writes the reviews: visitor 6, family 4.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (19 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.