What 18 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Legacy Willow Bend (this community) | — | 4.0 | 18 | 13% | 0 | 0 |
| Conservatory At Plano Plano, TX · Conservatory By Discovery Senior Living |
0.1 mi | 4.8 | 15 | 0% | 0 | 0 |
| The Outlook at Windhaven Plano, TX · Forefront Living |
1.1 mi | 4.7 | 9 | 25% | 0 | 0 |
| StoryPoint Plano Plano, TX · StoryPoint Group |
1.1 mi | 4.7 | 27 | 0% | 0 | 0 |
| DaySpring Senior Living Plano, TX · Collin Creek Community Church |
1.5 mi | 4.8 | 3 | 0% | 0 | 0 |
| HarborChase of Plano Plano, TX · Harbor Retirement Associates (HRA) |
2.4 mi | 4.6 | 7 | 14% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm.
Strongest themes: Staff attitude (10), Building & amenities (7), Activities (5), Food & dining (2).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Legacy@Home Hospiceice review: Legacy Hospice has been providing excellent care for a family member. They have provided excellent care, quick responsiveness, and met the needs. I especially want to give a shout out to one of their nurses, Lena, who has been such a caring and helpful nurse to us. She is amazing and such a patient advocate. Thank you!”
“I experienced this community as a caregiver for a family who lived independently in a villa. The Legacy offered many benefits such as educational seminars, exercise classes, gym, pools many places to meet and eat and also all levels of care that people over 65 might need. Especially an outstanding Memory Care place.”
“Money hungry organization. They take an enormous sum of money to get in then hold on to it indefinitely when your family member dies. How uneththical! Buyer beware.”
Who writes the reviews: visitor 5, resident 4, family 3, other 2, patient 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.