What 27 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| StoryPoint Plano (this community) | — | 4.7 | 27 | 0% | 0 | 0 |
| The Legacy Willow Bend Plano, TX · The Legacy Senior Communities |
1.1 mi | 4.0 | 18 | 13% | 0 | 0 |
| Conservatory At Plano Plano, TX · Conservatory By Discovery Senior Living |
1.3 mi | 4.8 | 15 | 0% | 0 | 0 |
| The Outlook at Windhaven Plano, TX · Forefront Living |
1.4 mi | 4.7 | 9 | 25% | 0 | 0 |
| The Oaks at Plano Plano, TX · True Connection Communities |
1.5 mi | 4.6 | 17 | 7% | 0 | 0 |
| DaySpring Senior Living Plano, TX · Collin Creek Community Church |
2.0 mi | 4.8 | 3 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm; Safety & falls 0.0% vs 3.6% norm.
Strongest themes: Staff attitude (11), Activities (6), Building & amenities (4), Nursing & medical (3).
No complaints recorded.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“This is a wonderful community. My first experience with them was when my Mama was going to move to Dallas and live with me. She had an eating disorder and they assured me they would find food she wanted, cook for her and never let her go hungry. They have amazing service fir the residents and families.”
“Robin Duque is the biggest blessing that has graced the Sunrise community. She loves and cares for her residents so well! The Reminiscence (memory care) neighborhood has made such improvements in every category since she took over.”
No negative reviews with text.
Who writes the reviews: other 7, family 6, visitor 2.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.