What 17 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Oaks at Plano (this community) | — | 4.6 | 17 | 7% | 0 | 0 |
| StoryPoint Plano Plano, TX · StoryPoint Group |
1.5 mi | 4.7 | 27 | 0% | 0 | 0 |
| Brookdale Collin Oaks Plano, TX · Brookdale Senior Living Inc. |
1.6 mi | 4.0 | 2 | 0% | 0 | 0 |
| The Auberge at Plano Plano, TX · Evergreen Management |
2.4 mi | 4.5 | 26 | 8% | 1 | 0 |
| The Outlook at Windhaven Plano, TX · Forefront Living |
2.5 mi | 4.7 | 9 | 25% | 0 | 0 |
| The Healthcare Resort of Plano Plano, TX · The Ensign Group, Inc. |
2.5 mi | 4.4 | 213 | 5% | 5 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Safety & falls 0.0% vs 3.6% norm.
Strongest themes: Staff attitude (12), Building & amenities (8), Management (6), Activities (6).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Handyman Melvin at The Oaks provides professional results. He fixed the toilet and my closet door quickly and efficiently the day I called about the problems. Timely repairs in a retirement community are important. Oscar and Will have also provided great handyman services.”
“I can’t imagine living anywhere else!! Friends are more like family and more activities than most places have. Management and maintenance are absolutely the best. If you don’t particapate that’s your fault. There is something for everyone. If not just ask and there will be.”
“This complex is not providing top of the line services. Gym and entertainment are frequently cancelled and the replacements are not gym instructors. This is a health hazard for seniors.services should be top notch for the amount of money we pay. Repairs require multiple calls to get things done and this is unsatisfactory.”
Who writes the reviews: resident 7, family 4, visitor 3, other 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.