What 213 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Healthcare Resort of Plano (this community) | — | 4.4 | 213 | 5% | 5 | 0 |
| Atria Canyon Creek Plano, TX · Atria Senior Living, Inc. |
0.6 mi | 4.4 | 8 | 14% | 0 | 0 |
| Village on the Park Plano Plano, TX · The Aspenwood Company |
0.6 mi | 4.6 | 21 | 11% | 1 | 0 |
| The Auberge at Plano Plano, TX · Evergreen Management |
0.7 mi | 4.5 | 26 | 8% | 1 | 0 |
| Arbor Hills Memory Care Community Plano, TX · Koelsch Senior Communities |
0.8 mi | 4.7 | 32 | 3% | 0 | 0 |
| Brookdale Collin Oaks Plano, TX · Brookdale Senior Living Inc. |
1.0 mi | 4.0 | 2 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 2.8% vs 3.3% norm; Safety & falls 1.7% vs 3.6% norm; Staffing levels 0.6% vs 3.2% norm.
Strongest themes: Staff attitude (146), Therapy & rehab (59), Nursing & medical (39), Cleanliness (37).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“I had a bad experience with this rehab. They took about 30 minutes to come tomorrow my room after I called them. The Physical and Occupational Therapist were awesome. The nurses never smiled and weren’t even personable. I wouldn’t recommend this facility to anyone.”
“This place left an IV line in a patient for over a WEEK which made it infected, left a patient on the toilet for an HOUR, gave meds FOUR HOURS LATE and gave a patient Covid by accident. If you care about your health or the health of your loved ones, do NOT go here.”
“When my wife was sick we got a good and knowlegable team treated her and I wish all success The Health care Resort of Plano for all future healthcare in the commmunity. We came to know about your Healthcare from your employee Mr.Reju Mathews and he is a very empathetic and well mannered person to all the patients and he is an asset for your organisation. Sincerely E C Mathew”
“The staff: nurses, nurses aid and other staff are sweet, kind and encouraging. They are friendly and enjoy a good laugh. They are here 24/7 which gives a sense of security. Meals are delish, PT well scheduled, and I must say they helped me through a difficult stage in my life and for this I am forever grateful. The Healthcare Resort of Plano deserves a five star rating.”
“I had a bad experience with this rehab. They took about 30 minutes to come tomorrow my room after I called them. The Physical and Occupational Therapist were awesome. The nurses never smiled and weren’t even personable. I wouldn’t recommend this facility to anyone.”
“This place left an IV line in a patient for over a WEEK which made it infected, left a patient on the toilet for an HOUR, gave meds FOUR HOURS LATE and gave a patient Covid by accident. If you care about your health or the health of your loved ones, do NOT go here.”
Who writes the reviews: family 73, other 38, visitor 34, patient 31, employee 3.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.