What 32 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Arbor Hills Memory Care Community (this community) | — | 4.7 | 32 | 3% | 0 | 0 |
| Atria Canyon Creek Plano, TX · Atria Senior Living, Inc. |
0.4 mi | 4.4 | 8 | 14% | 0 | 0 |
| The Healthcare Resort of Plano Plano, TX · The Ensign Group, Inc. |
0.8 mi | 4.4 | 213 | 5% | 5 | 0 |
| Village on the Park Plano Plano, TX · The Aspenwood Company |
1.1 mi | 4.6 | 21 | 11% | 1 | 0 |
| The Auberge at Plano Plano, TX · Evergreen Management |
1.2 mi | 4.5 | 26 | 8% | 1 | 0 |
| Brookdale Collin Oaks Plano, TX · Brookdale Senior Living Inc. |
1.8 mi | 4.0 | 2 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Safety & falls 3.4% vs 3.6% norm.
Strongest themes: Staff attitude (25), Communication (9), Management (8), Activities (7).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“My Dad was a resident at Arbor Hills for 2 years after being at 2 other facilities. He was so well cared for, ate well, was kept busy and was loved. We are so grateful for the staff, caregivers and entire AH team who bring a personal touch to each of the residents there. My Dad was very much at home there and our family is so grateful for all their love and support.”
“The residents at Arbor Hills Memory Care have a wonderful leader in Carmen Franks as the Executive Director of their community. She lives in her passion every day that she comes to work with her team, giving such sweet care to each and every one of those who have chosen Arbor Hills as their home.”
No negative reviews with text.
Who writes the reviews: family 19, other 5, visitor 3, employee 2.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.