What 21 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Village on the Park Plano (this community) | — | 4.6 | 21 | 11% | 1 | 0 |
| The Auberge at Plano Plano, TX · Evergreen Management |
400 ft | 4.5 | 26 | 8% | 1 | 0 |
| The Healthcare Resort of Plano Plano, TX · The Ensign Group, Inc. |
0.6 mi | 4.4 | 213 | 5% | 5 | 0 |
| Highland Springs Senior Living Community Dallas, TX · Erickson Senior Living |
0.7 mi | 4.3 | 5 | 75% | 0 | 0 |
| Atria Canyon Creek Plano, TX · Atria Senior Living, Inc. |
0.7 mi | 4.4 | 8 | 14% | 0 | 0 |
| Arbor Hills Memory Care Community Plano, TX · Koelsch Senior Communities |
1.1 mi | 4.7 | 32 | 3% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 5.3% vs 3.3% norm.
Strongest themes: Staff attitude (12), Cleanliness (9), Building & amenities (8), Management (7).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Has very small portions for meals if you get waited on. Have walked out twice sfter waiting 20 and 25 minutes without a waiter showing.”
“This senior living facility stands out as one of the most exceptional I have encountered. The residents consistently express satisfaction, and the culinary offerings are outstanding. The collaborative efforts of the directors foster a familial atmosphere, ensuring a seamless integration for all prospective residents.”
“Beautiful assisted living community in Plano! The community is very clean, smells great, and the residents all seemed so happy. Eriahna has been amazing throughout the entire process! If you’re looking for a great assisted living community in Plano, this is definitely one to consider.”
“The best employees who have provided excellent service for six years are being disrespected by the current management without any justification. The situation involved not just one, but five dedicated workers. Many witnesses can attest to the truth of this statement.”
“Has very small portions for meals if you get waited on. Have walked out twice sfter waiting 20 and 25 minutes without a waiter showing.”
Who writes the reviews: family 8, visitor 6, other 4, employee 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.