What 26 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Auberge at Plano (this community) | — | 4.5 | 26 | 8% | 1 | 0 |
| Village on the Park Plano Plano, TX · The Aspenwood Company |
400 ft | 4.6 | 21 | 11% | 1 | 0 |
| Highland Springs Senior Living Community Dallas, TX · Erickson Senior Living |
0.7 mi | 4.3 | 5 | 75% | 0 | 0 |
| The Healthcare Resort of Plano Plano, TX · The Ensign Group, Inc. |
0.7 mi | 4.4 | 213 | 5% | 5 | 0 |
| Atria Canyon Creek Plano, TX · Atria Senior Living, Inc. |
0.8 mi | 4.4 | 8 | 14% | 0 | 0 |
| Arbor Hills Memory Care Community Plano, TX · Koelsch Senior Communities |
1.2 mi | 4.7 | 32 | 3% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 4.2% vs 3.3% norm; Safety & falls 4.2% vs 3.6% norm; Staffing levels 4.2% vs 3.2% norm.
Strongest themes: Staff attitude (19), Building & amenities (9), Cleanliness (6), Activities (6).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Auberge at Plano is a great memory care community. The staff are caring, friendly, and truly dedicated to the residents' well-being. Gladys is especially wonderful—she is compassionate, patient, and always goes the extra mile to make residents feel comfortable, safe, and loved. I highly recommend Auberge at Plano for the excellent care and support they provide every day.”
“My grandmother Barbara Mackey is at Auberge and Ms Favour has overseen my grandmothers care since she moved in. She always gives my grandmother extra care and makes sure she has a shower because she can’t do anything for herself. She helps to train everyone who is going to touch my Grandmother as well. My family loves Ms. Favour and her heart.”
No negative reviews with text.
Who writes the reviews: family 12, other 5, visitor 5, employee 2.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.