What 7 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| HarborChase of Plano (this community) | — | 4.6 | 7 | 14% | 0 | 0 |
| Sunrise of Frisco Frisco, TX · Sunrise Senior Living |
2.1 mi | 4.8 | 28 | 4% | 0 | 0 |
| Conservatory At Plano Plano, TX · Conservatory By Discovery Senior Living |
2.3 mi | 4.8 | 15 | 0% | 0 | 0 |
| The Legacy Willow Bend Plano, TX · The Legacy Senior Communities |
2.4 mi | 4.0 | 18 | 13% | 0 | 0 |
| The Outlook at Windhaven Plano, TX · Forefront Living |
2.4 mi | 4.7 | 9 | 25% | 0 | 0 |
| The Cottages at Chapel Creek Frisco, TX · Preston Senior Living, LLC |
2.7 mi | 4.4 | 5 | 20% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm; Safety & falls 14.3% vs 3.6% norm.
Strongest themes: Staff attitude (6), Management (3), Building & amenities (2), Activities (2).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“The team at Harbor Chase is always helpful and welcoming! I wanted to take a moment to recognize ‘Obed’ for going above and beyond to assist me while there last week with something. His positive attitude and willingness to listen, really made a difference for the situation. Keep doing great things HCP! Thank you!”
“Jean Burton is an incredible advocate for families and provides exceptional care for residents at Harbor Chase Memory Care. Her dedication and compassion make a real difference in the lives of those she supports.”
“They must let one of the residents drive the shuttle bus, because the driver was worse than Mr. Magoo. Switching lanes last minute, cutting people off, clearly doesn’t know how to get back to the facility. Time to take away his license and put him in one of the units.”
Who writes the reviews: family 3, visitor 3, other 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.