Insights
Nobi Insights · Sunrise Senior Living · Sunrise of Frisco
Community review report · Sep 2025 – Aug 2026

Sunrise of Frisco.

What 28 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Sunrise Senior Living · Retirement community · 80 units · 2680 Legacy Dr, Frisco, TX 75034
4.8
Google rating
64 reviews all-time
28
reviews, 12 months
4.86★ average · portfolio 4.54★
96%
positive reviews
portfolio 87%
4%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
93%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★SepOctNovDec1Jan1Feb1MarApr12May3Jun8Jul2Aug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Sunrise of Frisco (this community) 4.828 4%00
HarborChase of Plano
Plano, TX · Harbor Retirement Associates (HRA)
2.1 mi 4.67 14% 00
The Cottages at Chapel Creek
Frisco, TX · Preston Senior Living, LLC
2.5 mi 4.45 20% 00
Parkview in Frisco
Frisco, TX · Discovery Senior Living
2.8 mi 4.715 0% 00
Landing at Watermere Frisco Assisted Living
Frisco, TX · Integrated Senior Lifestyles
3.2 mi 4.413 11% 10
Watermere at Frisco
Frisco, TX · Integrated Senior Lifestyles
3.2 mi 4.735 16% 00
TX average (934 communities with reviews) 4.413.5 per community 9% 3.0% of reviews 0.82 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Management4% vs 5%Cost & billing4% vs 2%Communication4% vs 4%Admissions & sales4% vs 1%Food & dining0% vs 2%Building & amenities0% vs 2%Activities0% vs 1%Cleanliness0% vs 3%End-of-life care0% vs 1%Safety & falls0% vs 4%Responsiveness0% vs 3%Staff attitude0% vs 4%Nursing & medical0% vs 3%

Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm; Safety & falls 0.0% vs 3.6% norm.

Most praised
clean, friendly staff, happy residents ×2staff taught family and blessed journeyfriendly care managers, good varied foodclean, organized, full of activitiesexceptional staff, loving care at end of lifebeautiful facility, residents and staff love itstaff friendly, residents happy, great atmospherestaff provides excellent care and support

Strongest themes: Staff attitude (24), Building & amenities (8), Cleanliness (7), Management (5).

Most criticised
misled about dog policy and cognitive matching
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

In their own words.

“From the moment you walk in, you can feel the love. There are residents talking to the receptionist and laughing, a golden lab sleeping by the entrance, maintenance changing light bulbs, everyone is in their comfort zone. Robin, the sales director must have the easiest job. The place sells itself. It’s beautiful, residents and staff clearly love it. Definitely go see it.”

★★★★★ · 2026-05-15 · source

“I’ve been to many communities in DFW over the years. Sunrise of Frisco is one of best communities I’ve been involved with. It’s clean, organized, full of activities, and the staff is great—especially Robin and Michelle. If I had to find a community for a family member in Frisco, Sunrise would be at the top of the list.”

★★★★★ · 2026-03-10 · source

No negative reviews with text.

Who writes the reviews: visitor 11, family 10, other 2, employee 1, resident 1.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (28 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.