Insights
Nobi Insights · Integrated Senior Lifestyles · Watermere at Frisco
Community review report · Sep 2025 – Aug 2026

Watermere at Frisco.

What 35 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Integrated Senior Lifestyles · Retirement community · 245 units · 4220 Cotton Gin Rd, Frisco, TX 75034
4.7
Google rating
172 reviews all-time
35
reviews, 12 months
4.51★ average · portfolio 4.54★
77%
positive reviews
portfolio 87%
16%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
97%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★Sep11Oct1Nov6Dec3Jan2FebMar1Apr5May2Jun3Jul1Aug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Watermere at Frisco (this community) 4.735 16%00
Landing at Watermere Frisco Assisted Living
Frisco, TX · Integrated Senior Lifestyles
400 ft 4.413 11% 10
Pegasus Landing of Saddlebrook
Frisco, TX · Pegasus Senior Living
0.9 mi 4.88 43% 00
Bethesda Gardens Frisco Assisted Living
Frisco, TX · Bethesda Senior Living Communities
1.3 mi 4.44 33% 00
Mustang Creek Estates of Frisco
Frisco, TX · MCE Care
1.8 mi 4.114 8% 10
Parkview in Frisco
Frisco, TX · Discovery Senior Living
1.9 mi 4.715 0% 00
TX average (934 communities with reviews) 4.413.5 per community 9% 3.0% of reviews 0.82 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Food & dining13% vs 2%Cost & billing10% vs 2%Building & amenities6% vs 2%Management6% vs 5%Staffing levels6% vs 3%Communication3% vs 4%Admissions & sales3% vs 1%Activities0% vs 1%Responsiveness0% vs 3%Staff attitude0% vs 4%

Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm; Staffing levels 6.5% vs 3.2% norm.

Most praised
enjoyable activities and friendly communitywonderful place, excellent staff, always helpfulstaff and management dedicated to kindness and joyvery impressive, top 5 facilityoutstanding executive staff, excellent food and activitiesfriendly residents, good locationstaff helpful; beautiful complexgreat staff and strong community bonds

Strongest themes: Staff attitude (17), Building & amenities (16), Management (8), Activities (4).

Most criticised
continued problems with chefsmeat overcooked and hard to cutfood quality and temperature need improvementcost, maintenance delays, communication issuespoor food quality and high costsstaffing losses, transportation unreliable, meals worseleaky appliances, broken light unfixed
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

In their own words.

“"My uncle lives here and we have had a positive experience with this facility. Their executive staff is both professional and caring. They keep things well manicured inside and out. Their food is comparable to a top-line restaurant. I would encourage any prospective applicant to take a tour and learn about their outstanding schedule of activities and all they have to offer."”

★★★★★ · 2026-05-20 · source

“I’m a new resident at Watermere Frisco facility and delighted to tell you it’s been a great move-in experience! Have been personally accepted and very capably assisted by head office administrative, activities management, food and dining, and building support teams. They are an outstanding, well qualified, and enthusiastic group of professionals! Mike Christal 10/20/2025”

★★★★★ · 2025-10-20 · source

“I’ve only been at Watermere for about a month and I have had a leaky disposal and a leaky dishwasher plus my light in the ceiling is still out! I hope they don’t charge me for damaged floor! The light has been back ordered for over a month!”

★★★☆☆ · 2025-10-11 · source

“We’re on Signature and food could definitely be improved. Both food and temperature.”

★★★☆☆ · 2025-12-19 · source

Who writes the reviews: resident 10, visitor 9, family 6, other 5, employee 1.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (35 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.