What 5 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Cottages at Chapel Creek (this community) | — | 4.4 | 5 | 20% | 0 | 0 |
| Parkview in Frisco Frisco, TX · Discovery Senior Living |
0.8 mi | 4.7 | 15 | 0% | 0 | 0 |
| Sunrise of Frisco Frisco, TX · Sunrise Senior Living |
2.5 mi | 4.8 | 28 | 4% | 0 | 0 |
| Landing at Watermere Frisco Assisted Living Frisco, TX · Integrated Senior Lifestyles |
2.5 mi | 4.4 | 13 | 11% | 1 | 0 |
| Watermere at Frisco Frisco, TX · Integrated Senior Lifestyles |
2.6 mi | 4.7 | 35 | 16% | 0 | 0 |
| HarborChase of Plano Plano, TX · Harbor Retirement Associates (HRA) |
2.7 mi | 4.6 | 7 | 14% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm; Staffing levels 20.0% vs 3.2% norm.
Strongest themes: Staff attitude (3), Nursing & medical (3), Building & amenities (2), Activities (1).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Today, I went to visit my aunt at The Cottages and she look so good. She was in such a good spirit and smiling. I watched her in activities and it was the first time i had EVER seen her dance. Patrice the activity director is awesome, she really goes over and beyond for her residents! Great job!!”
“Their team provides exceptional dementia care with patience, compassion, and true understanding. Residents are supported with dignity and respect every single day with a beautiful environment for those needing specialized memory care. 💜”
“Horrible care for the residents. Their hygiene is disregarded. Management is the reason for the lack of stability in the building. Extremely high turnover rate.”
Who writes the reviews: family 3, other 1, visitor 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.