What 3 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Sonoma House Assisted Living Alzheimer’s Care (this community) | — | 4.3 | 3 | 67% | 0 | 1 |
| Grand Brook Memory Care of Carrollton – Alzheimer’s & Dementia Assisted Living Carrollton, TX · The LaSalle Group |
1.0 mi | 4.4 | 8 | 17% | 0 | 0 |
| Avalon Memory Care Carrollton, TX · Avalon Memory Care |
1.3 mi | 4.4 | 4 | 25% | 0 | 0 |
| Prestonwood Court Plano, TX · Sagora Senior Living Inc. |
1.5 mi | 4.7 | 10 | 0% | 0 | 0 |
| Emerson at Rosemeade Park Carrollton, TX · Abria |
2.3 mi | 4.4 | 1 | – | 0 | 0 |
| Bethesda Gardens Carrollton Carrollton, TX · Surpass Senior Living |
2.4 mi | 4.3 | 3 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Safety & falls 33.3% vs 3.6% norm; Staffing levels 66.7% vs 3.2% norm.
Strongest themes: Management (1), Admissions & sales (1).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 33.33.
| Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|
| 2025-10-27 | ★☆☆☆☆ | Wife fell in room, hit head, not discovered promptly; ER visit needed; bed alarm not being used despite availability. | found on floor, not noticed, call-system issue, bedroom | head injury | view |
“We have been exceptionally happy working with Sonoma House AZ, From the face-to-face interview with the executive director, down to the daily contact of the team, the process has been perfect!”
“Can't believe all the positive reviews. This facility is constantly understaffed. The food is horrendous.”
Who writes the reviews: family 2, other 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.