What 45 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Discovery Village Southlake (this community) | — | 4.3 | 45 | 12% | 4 | 1 |
| Truewood by Merrill, Keller Keller, TX · Merrill Gardens |
1.4 mi | 4.3 | 31 | 40% | 6 | 3 |
| Watermere at the Preserve North Richland Hills, TX · Integrated Senior Lifestyles |
1.4 mi | 4.7 | 29 | 13% | 0 | 0 |
| Conservatory At Keller Town Center Keller, TX · Conservatory By Discovery Senior Living |
1.7 mi | 4.8 | 14 | 0% | 0 | 0 |
| Ellery Arbor Memory Care Colleyville, TX · Sagora Senior Living Inc. |
2.2 mi | 4.4 | 14 | 0% | 0 | 0 |
| Mustang Creek Estates Of Keller Keller, TX · Clermont Management LLC |
2.9 mi | 3.7 | 37 | 13% | 1 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 9.3% vs 3.3% norm; Safety & falls 4.7% vs 3.6% norm; Staffing levels 2.3% vs 3.2% norm.
Strongest themes: Staff attitude (34), Nursing & medical (16), Therapy & rehab (8), Food & dining (7).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 2.33.
| Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|
| 2026-01-02 | ★★★☆☆ | Mother's call pendant confiscated; fell on concrete breaking hip. | found on floor, not noticed, call-system issue, outdoors | fracture/broken bone | view |
“My Dad was taken there for rehab after a week in the hospital. The staff was great! It would get busy at times, many times so much Dad didn't get the attention he needed for longer than expected. The third shift, however was terrible. There wasn't any sympathy or empathy. The staff was not friendly. They were mean to patients.”
“The nursing staff here was so friendly, professional and knowledgeable. The facility was clean and served very warm and delicious food and you can’t forgot about Mama J and her incredible attitude and dedication to patient care.”
“Mama J and therapists Reynard, Bernard, Chris, Dr K have all been so kind and helpful! We could not have asked for better.. will always recommend this facility as a wonderful and caring place for those we love so much.”
No negative reviews with text.
Who writes the reviews: family 23, other 7, patient 6, visitor 5, employee 1, resident 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.