What 37 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Mustang Creek Estates Of Keller (this community) | — | 3.7 | 37 | 13% | 1 | 0 |
| Whitley Place Keller, TX · Sonida Senior Living |
0.9 mi | 4.7 | 10 | 0% | 0 | 0 |
| Conservatory At Keller Town Center Keller, TX · Conservatory By Discovery Senior Living |
1.6 mi | 4.8 | 14 | 0% | 0 | 0 |
| Truewood by Merrill, Keller Keller, TX · Merrill Gardens |
1.8 mi | 4.3 | 31 | 40% | 6 | 3 |
| Brookdale Watauga Watauga, TX · Brookdale Senior Living Inc. |
2.1 mi | 4.4 | 9 | 14% | 0 | 0 |
| Watermere at the Preserve North Richland Hills, TX · Integrated Senior Lifestyles |
2.9 mi | 4.7 | 29 | 13% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 3.1% vs 3.3% norm; Safety & falls 6.3% vs 3.6% norm; Staffing levels 6.3% vs 3.2% norm.
Strongest themes: Staff attitude (25), Management (8), Nursing & medical (4), Building & amenities (4).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“I just wanted to say how much I appreciate Sabrina. She always goes above and beyond to help the residents and make everyone feel welcomed and cared for. Her kindness, patience, and positive energy really stand out. People like her make a huge difference.”
“My experience at Mustang Creek is very nice I'm glad to be on board I'm always learning something every day from Ms Nico Perkins the Supervisor for house D. she very sweet person will help you if your in need of advice a true team player”
“My MOTHER JUST MOVE OUT OF MUSTANG CREEK ,MCKENZi THE ED TOLD ME IT WOULD BE 24 HOUR CARE ,BUT WHEN MY MOTHER GOT THERE WASNT NO 24 HOUR CARE SHE JUST WANTED MY MONEY ,NO FRUIT , MY MOTHER GET THE SAME MEAL EVER WEEK WHO ORDERS THE FOOD HERE ?ALL SHE DO IS CARE ABOUT SALES SHE WAS ON HER CELLPHONE PHONE DURING MY TOUR SO RUDE AND UNPROFESSIONAL , DO NOT RECOMMEND !”
Who writes the reviews: family 25, other 3, visitor 3, employee 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.