What 29 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Watermere at the Preserve (this community) | — | 4.7 | 29 | 13% | 0 | 0 |
| Ellery Arbor Memory Care Colleyville, TX · Sagora Senior Living Inc. |
0.8 mi | 4.4 | 14 | 0% | 0 | 0 |
| Discovery Village Southlake Southlake, TX · Discovery Village |
1.4 mi | 4.3 | 45 | 12% | 4 | 1 |
| Truewood by Merrill, Keller Keller, TX · Merrill Gardens |
2.3 mi | 4.3 | 31 | 40% | 6 | 3 |
| Sage Oak of Colleyville Colleyville, TX · Sage Oak Assisted Living and Memory Care |
2.3 mi | 5.0 | 36 | 0% | 0 | 0 |
| Conservatory At Keller Town Center Keller, TX · Conservatory By Discovery Senior Living |
2.4 mi | 4.8 | 14 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Strongest themes: Staff attitude (10), Building & amenities (7), Admissions & sales (5), Activities (4).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Here’s a polished version of your statement: As one of the founders of this community, I have found my experience here to be incredibly rewarding. I’ve made many wonderful friends, and it is truly a warm and welcoming community. The staff is always helpful, caring, and friendly. I highly recommend Watermere at the Preserve to anyone looking for a great place to call home.”
“Maria was very detailed in explaining all about the Preserve. Showing the model room with me and my daughter was such an experience that I envisioned what it would look like with my own personal items! Hopefully, maybe, I will be moving there in a couple of months. Thank you, Maria, for being a kind and helpful person.”
“Dining room staff needs attention. They're very inconsistent and the chef is horrible and not exercising health practices. No hair net over his beard and wearing his dirty hat while cooking. Menu needs an overhaul”
“Absolute nightmare of a building. Seriously took me 15 minutes to try and find the front doo again after entering. Whoever designed this place hates old people for sure”
Who writes the reviews: resident 9, visitor 6, family 5, other 3.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.