What 30 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for NV and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Clearwater at Rancharrah (this community) | — | 3.9 | 30 | 26% | 2 | 0 |
| Revel Rancharrah Reno, NV · Revel Communities |
400 ft | 4.5 | 7 | 0% | 0 | 0 |
| Mariella of Reno Reno, NV · Leisure Care LLC |
1.7 mi | 3.5 | 13 | 38% | 0 | 0 |
| Lakeside Manor Retirement Reno, NV · Quilted Care of Albuquerque |
1.8 mi | 4.5 | 3 | 0% | 0 | 0 |
| Premier Residences of Reno Reno, NV · WellQuest Living |
1.9 mi | 4.9 | 5 | 0% | 0 | 0 |
| Brookdale Reno Reno, NV · Brookdale Senior Living Inc. |
1.9 mi | 4.0 | 3 | 50% | 0 | 0 |
| NV average (71 communities with reviews) | — | 4.4 | 13.4 per community | 9% | 2.1% of reviews | 0.61 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 7.4% vs 3.3% norm; Safety & falls 11.1% vs 3.6% norm; Staffing levels 11.1% vs 3.2% norm.
Strongest themes: Staff attitude (14), Admissions & sales (6), Responsiveness (6), Activities (6).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“I just at 711 geiger grade Road and this poor lady who bathroom accident and the driver of the bus won’t even help the lady clean up or anything it was all over her pants and legs he said it’s fine. That’s why it’s called an accident and made the lady get on the bus without helping her clean up. i’m just disgusted with the whole situation makes me sick how unprofessional”
“My husband and I dropped in to do a tour of this facility. Jerry was more than willing to show us around. We were very impressed at how nice all of it was and all the different activities that were there. The place was immaculate and as they were getting ready to eat lunch we took a peak at the kitchen. All was so nice!”
“We live on the other side of the country but had to have our Aunt moved in to a facility. Lilly and the staff at Clearwater were very accommodating and helpful in making sure our Aunt's new place was set up and ready for her. She moved in a week ago and seems very happy with Clearwater!”
“I just at 711 geiger grade Road and this poor lady who bathroom accident and the driver of the bus won’t even help the lady clean up or anything it was all over her pants and legs he said it’s fine. That’s why it’s called an accident and made the lady get on the bus without helping her clean up. i’m just disgusted with the whole situation makes me sick how unprofessional”
“Staff is extremely unprofessional , Carmel and CG personal is rude! Will do anything to get rid of people that call them out on their lack of service. I witness a Cargiver lady hurting a resident there. The resident was yelling to stop and the Cargiver kept pulling on her. Carmel and Caregiving supervisor turn a blind eye and let this stuff happen to their residents.”
Who writes the reviews: family 15, visitor 6, other 4, employee 1, resident 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.