What 13 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for NV and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Mariella of Reno (this community) | — | 3.5 | 13 | 38% | 0 | 0 |
| Clearwater at Rancharrah Reno, NV · Brookshire LLC |
1.7 mi | 3.9 | 30 | 26% | 2 | 0 |
| Revel Rancharrah Reno, NV · Revel Communities |
1.7 mi | 4.5 | 7 | 0% | 0 | 0 |
| Lakeside Manor Retirement Reno, NV · Quilted Care of Albuquerque |
3.5 mi | 4.5 | 3 | 0% | 0 | 0 |
| Premier Residences of Reno Reno, NV · WellQuest Living |
3.5 mi | 4.9 | 5 | 0% | 0 | 0 |
| Brookdale Reno Reno, NV · Brookdale Senior Living Inc. |
3.6 mi | 4.0 | 3 | 50% | 0 | 0 |
| NV average (71 communities with reviews) | — | 4.4 | 13.4 per community | 9% | 2.1% of reviews | 0.61 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm; Safety & falls 38.5% vs 3.6% norm; Staffing levels 15.4% vs 3.2% norm.
Strongest themes: Staff attitude (8), Building & amenities (2), Admissions & sales (2), Cleanliness (2).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Maria in sales was absolutely wonderful. Answered all my questions, took so much time with me. Then after I left, I must have texted her a dozen times with more questions. She was always so happy to help me. I would have moved my mom there in a hot second but then an assisted living unit came available where she was living so I didn’t have to move her to another location.”
“The staff at Mariella has been great since my father has resided here. Under difficult circumstances, they have been very accommodating to him and the rest of the family. JacE, Angela, Debra, Mo, and Ofelia have been great. Whatever is needed they put my fathers needs at the top of the list. My father absolutely adores all of them. Thank you!”
No negative reviews with text.
Who writes the reviews: family 10, other 3.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.