Insights
Nobi Insights · Legend Senior Living · Legend of McKinney
Community review report · Sep 2025 – Aug 2026

Legend of McKinney.

What 20 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Legend Senior Living · Assisted living facility · 94 units · 220 S, Crutcher Crossing, McKinney, TX 75072
4.6
Google rating
58 reviews all-time
20
reviews, 12 months
4.80★ average · portfolio 4.54★
95%
positive reviews
portfolio 87%
5%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
85%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★4Sep2Oct1NovDec4Jan3Feb3Mar2Apr1MayJunJulAug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Legend of McKinney (this community) 4.620 5%00
Chateau McKinney
McKinney, TX · Provincial Senior Living
0.2 mi 4.536 4% 10
Pioneer Ridge Gracious Retirement Living
McKinney, TX · Hawthorn Senior Living
1.3 mi 4.67 17% 00
Watermere McKinney
McKinney, TX · Integrated Senior Lifestyles
1.4 mi 4.770 12% 00
Touchmark at Emerald Lake
McKinney, TX · Touchmark Living Centers Inc.
1.5 mi 4.963 0% 00
Brookdale Stonebridge Ranch
McKinney, TX · Brookdale Senior Living Inc.
1.6 mi 4.31 100% 00
TX average (934 communities with reviews) 4.413.5 per community 9% 3.0% of reviews 0.82 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Management5% vs 5%End-of-life care5% vs 1%Safety & falls5% vs 4%Nursing & medical5% vs 3%Food & dining0% vs 2%Building & amenities0% vs 2%Activities0% vs 1%Cleanliness0% vs 3%Communication0% vs 4%Therapy & rehab0% vs 0%Staff attitude0% vs 4%Admissions & sales0% vs 1%

Share of reviews with a negative mention — Safety & falls 5.0% vs 3.6% norm.

Most praised
loving, warm, faith based; staff goes above and beyondfriendly caring staff clean refreshingclean, professional, caring staffstaff made transition easy, caringeveryone great, supportive during transitionlovely community, welcoming staff like familyclean, roomy, loving and kind caregiverscaring staff, excellent facilities, dedicated individual care

Strongest themes: Staff attitude (19), Building & amenities (8), Activities (5), Admissions & sales (4).

Most criticised
forced out, refused to feed her
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

In their own words.

“The entire team at Legend of McKinney are absolutely incredible. From the minute you walk in, you feel like you're home. The atmosphere, the activities, the food, all 5-stars! If you or a loved one are in need of an assisted living facility, Legend of McKinney is your top spot!”

★★★★★ · 2025-09-05 · source

“Deciding to put my mother in a cared living facility was a very difficult decision. The staff at Legends made the transition easy. They have loved my mom as much as I do. Without reservation, I would recommend Legend to anyone facing this important decision.❤️”

★★★★★ · 2026-03-26 · source

“Caution not suitable for more then healthy senior housing . My mother was there 4 years, when she needed more care , they would not let her stay without putting her on Hospice. When she could not feed herself, they forced her out by refusing to feed her or put her in memory care section that has more care available.”

★☆☆☆☆ · 2026-01-03 · source

Who writes the reviews: family 17, visitor 2, other 1.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (20 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.