What 63 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Touchmark at Emerald Lake (this community) | — | 4.9 | 63 | 0% | 0 | 0 |
| Watermere McKinney McKinney, TX · Integrated Senior Lifestyles |
0.4 mi | 4.7 | 70 | 12% | 0 | 0 |
| Cariad at North Brook McKinney, TX · SRI Management |
1.3 mi | 4.1 | 2 | 0% | 0 | 0 |
| Legend of McKinney McKinney, TX · Legend Senior Living |
1.5 mi | 4.6 | 20 | 5% | 0 | 0 |
| Chateau McKinney McKinney, TX · Provincial Senior Living |
1.7 mi | 4.5 | 36 | 4% | 1 | 0 |
| The Oxford Grand McKinney, TX · Oxford Senior Living |
2.2 mi | 4.5 | 3 | 33% | 1 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm.
Strongest themes: Staff attitude (49), Building & amenities (38), Food & dining (13), Management (10).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Touchmark at Emerald Lakes is second to none in DFW. I work with AL and MC facilities all over the metroplex and Touchmark sets the standard for them all. The building and amenities speak for themselves but the quality of care is what sets them apart. A community is only as good as its people and Touchmark is lucky to have the best staff around!”
“I moved my mom here to Touchmark to be closer to myself and my brother. She was the first resident to sign papers and move in. Touchmark is beautiful and so inviting. All the staff are attentive to the needs of the community here and Carmen is an absolute delight and treats every resident as if they belonged to her own family.”
No negative reviews with text.
Who writes the reviews: family 23, visitor 18, other 10, resident 6, employee 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.