What 27 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Washington Pointe Las Colinas (this community) | — | 4.4 | 27 | 16% | 2 | 1 |
| The Remington at Valley Ranch Irving, TX · Sonida Senior Living |
0.9 mi | 4.7 | 19 | 7% | 0 | 0 |
| Las Brisas Rehabilitation and Wellness Suites Irving, TX · Fundamental |
3.3 mi | 3.8 | 18 | 50% | 4 | 2 |
| St. Joseph Village Coppell, TX · CHRISTUS Health |
3.8 mi | 4.2 | 10 | 20% | 0 | 0 |
| River Oaks Assisted Living & Memory Care Coppell, TX · Legend Senior Living |
3.9 mi | 4.6 | 16 | 14% | 1 | 1 |
| Avalon Memory Care Irving, TX · Avalon Memory Care |
4.2 mi | 4.1 | 2 | 50% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 8.0% vs 3.3% norm; Safety & falls 12.0% vs 3.6% norm; Staffing levels 16.0% vs 3.2% norm.
Strongest themes: Staff attitude (20), Activities (5), Food & dining (5), Responsiveness (2).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 4.0.
| Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|
| 2026-08-03 | ★☆☆☆☆ | Mom fell. Wrong hospital given. Staffing issues in memory care. | not noticed | — | view |
“Washington Pointe dietary department shines with employees like Iris Santiago. Iris prayed with my Dad daily and as he neared the end she made sure my family’s needs were met. We never had to ask because Iris made sure we had coffee, fresh water, tea & juice as well as something to eat if we were hungry so we never had to leave his side. We appreciate her love and compassion.”
“Nelly and Kassie and the entire team at Washington Pointe are such a pleasure to work with. They are very professional and caring. They recently provided a space for us to lead a Dementia Live experience, and set out plenty of drinks and snacks. The staff members who attended the experience gave us excellent feedback. We have placed clients there and they really love it!”
No negative reviews with text.
Who writes the reviews: family 16, resident 4, visitor 3, other 1, employee 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.